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Edit Existing Reservation

Instructions:

Visit the View/Edit/Cancel Reservation page (http://www.ezrac.com/resview.asp)

Enter your email address and confirmation number and press the View Reservation button.
Click the "Edit Customer Information" button to change your phone number, address, etc.

Click the "Edit Reservation" button to change vehicle class, locations, dates, or times.
- Please note that if you change the vehicle class, pick up location, drop off location, dates, or times, your rate may change.
- When you edit a reservation, the process is very similar to making a new reservation. Please note: You will receive a new confirmation number.

Click the "Cancel Reservation" button to cancel your reservation.
- On the next screen, click the "Yes" Button to cancel your reservation.

Edit Customer Information - By editing or updating your customer information through the View / Edit / Cancel Reservation screen, you are only updating this reservation. If you are a member of any level of the E-Z Money discount rental program, you will need to Edit Your Customer Info through your E-Z Money account. To do so, please follow these simple instructions.

Login to your E-Z Money Account - Click the "Members Login Here" link at the upper right of your screen next to the E-Z Money logo.
If you are already logged in, your first name will appear in the right of your screen next to the E-Z Money logo. You can return to your E-Z Money account at any time from any page on the E-Z Rent-A-Car web site by clicking your first name.
Once you have logged in to or have returned to your free E-Z Money Account page, you will see that there is a list of links on the lefts side of your screen under the heading "Tools and Information." Click "Edit your Customer Info," and make all appropriate changes. Then click "Submit" to save the changes.

Edit Rental Times - By editing your rental times only, you will continue to receive the same base rate(s) as were reserved in your original reservation. There are a few things to keep in mind when you are editing your rental times.

Time charges are based on a 24-hour rental day starting at the time of rental.
Vehicle Return Grace Period. There is a 59 minute grace period to return the vehicle in excess of a 24-hour rental day. An hourly charge for additional time is one third of the "Extra Day" rate of the Agreement. At the end of the grace period, which is 60 minutes (1 Hour) into the additional day of rental, the hourly charge, all of the charges for Optional Products, Surcharges, and fees listed on the Agreement, and all applicable taxes and fees are added to the rental total. At 120 minutes (2 Hours) into the additional day of rental, an additional hourly charge plus applicable taxes and fees are added to the rental total. At 180 minutes (3 Hours) into the additional day, the final hourly charge plus applicable taxes and fees are added to the rental total.
Example: A reservation is made for February 1, 2009 @ 6:00 P.M. to February 8, 2009 @ 6:00 P.M. For this reservation, a weekly rate and an Extra Day rate were assigned. However, the weekly rate is the only rate that is applicable for this reservation as the pick up and return times are within the 24 hour limitation. If the times of the reservation are modified so that the pick up and return time exceed more than a gap of 24 hours, the incremental charges, hourly charges, and/or extra day charges will apply as described above.
- If the reservation is modified so that the pick up time remains the same but return time is changed to February 8, 2009 @ 7:00 P.M., one additional hour plus all applicable taxes, fees, and daily incremental charges will be added to the estimated total of the reservation.
- If the reservation is modified so that that the pick up time remains the same but return time is changed to February 8, 2009 @ 9:00 P.M., an extra day plus applicable taxes, fees, and daily incremental charges will be added to the estimated total of the rental.
- If the reservation is modified so that the return time remains the same but the pick up time is changed to February 1, 2009 @ 5:00 P.M., one additional hour plus all applicable taxes, fees, and daily incremental charges will be added to the estimated total of the reservation.
- If the reservation is modified so that that the return time remains the same but pick up time is changed to February 1, 2009 @ 3:00 P.M., an extra day plus applicable taxes, fees, and daily incremental charges will be added to the estimated total of the rental.
- If the reservation is modified so that the pick up and return times remain within the 24 hour limitation, the estimated total of the rental will not change.

Edit Reservation - By editing the date of pick up date, return date, vehicle class, pick up location, or return location for your rental, you are essentially making a new reservation for which the currently published E-Z Rent-A-Car rates will apply. You will be receive a new estimated total and confirmation number for modified reservation based on the information provided to us at the time the reservation is edited.

Cancel Reservation - By cancelling the reservation, you are informing us that you do not want or need the rental reservation. This effort on your behalf helps E-Z Rent-A-Car to better manage our inventory as well as our pricing and allows us to offer the best possible rates to our customers. By cancelling your unwanted or unneeded reservations, you are helping yourself to save money in the future when you choose E-Z Rent-A-Car. Thank you for cancelling your reservation.

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