Rental Issues

How do I contact Customer Service?

The Customer Care department at E-Z Rent A Car can be reached in the following fashions: Email – Phone – 1-800-277-5171. Please be sure to include as much information as possible when contacting the Customer Care department.

What do I do in case of a car accident?

First, make sure that everyone involved is okay. If someone is injured, immediately dial 911 for help. Second, contact the local authority in order to fill out the necessary accident report. Third, call the rental location to inform them of the accident. The trained staff at the E-Z Rent A Car location will give you further instructions.

What should I do if I lost something in the rental vehicle?

E-Z Rent A Car is not responsible for anything left in the rental vehicles. However, if an item is found in a rental vehicle, it will be turned into lost and found at the rental locations.

Click here to report your lost item through our complimentary Lost and Found service, or contact us at 855-213-5966.

What do I do if my rental vehicle is not functioning properly?

First, call the location from which the vehicle was rented. Phone numbers can be found on the Locations web page. The staff at the rental location will be able to instruct you as to what to do. If you are unable to contact the rental location, you may call the E-Z Rent A Car reservation center at 1-800-777-5500.